Important Information for Humber Students
We are happy to accept the Ignite (formally HSF) insurance plan at our office and will submit your dental claim on your behalf. We also accept direct payment from your insurance company for services that are 100% covered.
For any dental procedures that are not covered at 100% we only charge you the difference that is not covered. Fillings, for example, according to your Balanced Plan, are covered at 75%. So, if the total cost is $100; the insurance will pay $75 and you pay $25. Payment is required on the day of service.
If you are not sure if you are covered, please contact Registration @ Humber to confirm if you paid your student activity fee including the dental plan.
For any questions about your Humber Student Dental Insurance, you can contact your insurance provider directly – this will give the most up-to-date status of your eligibility for insurance coverage.
Information you will need for insurance inquiries with your insurance provider:
CLAIM SECURE (insurance provider): 1-800-315-1108
Your Group Numer: 514561
Student ID Number: Z 0 _ _ _ _ _ _ _ _(the last 8 digits of your “N” student number)
(if your student # is only 7 digits, add 2 zeros in front of the #)
Claim Secure will be able to inform you as to whether or not you are covered under the insurance plan, how much coverage you have left, how much you have used & when the insurance starts & expires. Please be aware that if you have treatment performed at a dental office, it may not show on your account for up to 2 weeks.
We require a minimum of 48 hours notice to change, cancel or reschedule an appointment. We charge a $40 cancellation fee for any appointments that are missed or canceled on short notice.
We ask our patients to call us or stop by the office in person to discuss changing appointments. The sooner you give us notice, the sooner we can reschedule your appointment and give another waiting patient your appointment time/date.
As a courtesy to our patients, a confirmation call and/or text message will be given 2 days before your scheduled appointment. We ask that you respond as this may result in another patient taking your scheduled time, so we encourage and appreciate a confirmation.
Please be sure you book your appointment at a time when you know you can make it. If you are not sure, please book for a time when you are.
Appointments are booked in 1-hour time slots, unless otherwise advised. Please arrive 10 minutes early for your 1st appointment to fill out required forms.
Please be courteous. All students are very busy and things do come up at the last minute. We have a waiting list of people wanting appointments. As such, we ask that you please be sure that you can make the appointment that you book.
If you must cancel, please give us and your fellow students the courtesy of calling or stopping in to inform us, so we can book someone else in your place.
We encourage all full time students to become familiar with their dental plan. This includes the coverage maximum, what procedures are covered, and at what percentage. Remember, each plan covers different portions of treatment. Please be clear on what plan you have so that accurate estimates can be made for your treatment.
We provide accurate cost estimates for your treatment based solely on the insurance information you provide. Please be sure you are properly informed as to the insurance plan that you have & what is covered.
If you have used your insurance at another dental office, it will directly impact the coverage you have at Campus Dental. If you do not inform us, you will be responsible for costs of treatment not covered due to reaching your maximum claim amount (ie. $500).
Please be aware that whatever plan you have as of the deadline, is the plan you will have for the duration of your program. You cannot change back and forth from year to year.